“The thing that really impressed me was the follow-up service. They didn’t just leave the machine here and forget about it. If we needed anything, they were very quick to respond.”
Fernando Gaspar, Managing Director, Bakery Du Jour
When you deal with Emrich, you’ll quickly discover that the quality and speed of our service support puts us head and shoulders above the rest. We understand how critically important packaging is to your business processes – and that your equipment must operate at peak capacity to support your business goals. That’s why we’re fast to respond to every service call – providing remote support by phone or onsite service calls to capital cities and regional areas throughout Australasia. Furthermore, many lines of our packaging equipment can be fitted with technology such as cameras, modems and inbuilt diagnostic tools to enable us to dial in and make repairs or adjustments remotely. Emrich maintains a large stock of genuine spare parts for the complete range of packaging equipment we supply, so we’re well equipped to keep your machines in optimal condition. Packaging equipment is highly complex technology and you really benefit from having an expert with many years’ experience in this specialist area looking after it. This is what you get with Emrich – dedicated and knowledgeable engineers who truly excel in diagnosing, repairing and maintaining quality packaging equipment.
Talk to us today to find out more about how you can benefit from Emrich’s exceptional standard of technical service and support.